Dha88 Privacy Policy — How Your Data Is Protected

1 Introduction & applicability

Dha88 is an international online gaming platform serving Bangladesh and various other countries. This Privacy Policy ("Policy") explains what information we collect when you use dha88 — whether through our website, mobile app, or any other channel — and how that information is used.

This Privacy Policy is part of our Terms & Conditions Must be read alongside. By using dha88, you are deemed to have consented to the collection and use of information as described in this policy.

• This policy applies to both the dha88.app website and mobile app.
• We are not responsible for third-party sites or services.
• This policy may be updated at any time — the effective date will always be shown at the top of the page.

2 What Data We Collect

Dha88 collects only the information needed to provide you with the best experience. Data is gathered in three ways: what you provide directly, what is collected automatically, and what is received from third parties.

3 How We Use Your Data

Dha88 complies with your privacy policy and uses collected data solely for specific, legitimate purposes. We never use your information for anything else without your consent.

• Account Management: To create your profile, secure your login, and verify your identity.
• Payment processing: To process deposits and withdrawals securely.
• Customer Support: To handle your questions, complaints, and support requests.
• Fraud prevention: To detect suspicious activity and ensure the security of the platform.
• Promotional offers: To send you relevant bonuses and promotions based on your preferences (you can opt out at any time).
• Responsible Gaming: To monitor excessive gaming behavior and provide support when needed.
• Legal Obligations: To comply with regulatory authority directives.

We analyze your gaming patterns to personalize your experience — such as surfacing your favorite games and suggesting relevant bonuses. This analysis is fully automated and is never shared with third parties.

4 Data sharing & disclosure policy

Dha88 never sells your personal data. In certain circumstances, limited information may be shared with trusted third parties — and in every case, strict confidentiality agreements are in place.

• Payment provider: Solely to process transactions with payment services such as Mobile Banking, Nagad, and Rocket.
• Identity verification agency: To verify documents during the KYC process.
• Legal Authorities: In response to court orders or regulatory requirements.
• Technology partner: For platform operations, but limited to only the necessary information.

5 Cookie & Tracking Policy

Dha88's website and app use cookies and similar tracking technologies. Cookies are small text files stored in your browser that help the site function. They are used to enhance your experience and ensure security.

• Essential Cookies: For login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your language preference and site settings.
• Analytics cookies: To monitor site performance — you can turn this off at any time.
• Marketing cookies: To display relevant ads — this can be managed from your browser settings.

You can delete or disable cookies at any time through your browser settings. Note that disabling certain essential cookies may affect some features of the site.

6 Data retention & security

Dha88 retains your data only for as long as necessary, in accordance with our privacy policy. All information is kept while your account remains active. After account closure, certain data may be retained for a specified period to meet legal obligations.

• All data is stored on servers encrypted with 256-bit AES encryption.
• SSL/TLS encryption is used for all data transmission.
• Regular security audits and penetration testing are conducted.
• Only authorized personnel have access to personal data.
• Data backups are encrypted and stored in secure locations.

7 Your Rights

You have a number of important rights regarding your personal data. dha88 respects these rights and processes any request within 30 days.

• Right to know: You may request to know what information we hold about you.
• Right to rectification: You may request correction of any inaccurate or incomplete information.
• Right to erasure: You may request deletion of your data under certain conditions.
• Right to restrict processing: In some cases, you may request that the use of your data be restricted.
• Right to portability: You may request a copy of your data or ask for it to be transferred to another service.
• Right to opt out of marketing: You can opt out of promotional emails or messages at any time.

To exercise any of these rights, please contact our support team. Once your identity is verified, we will act as promptly as possible.

8 Children's privacy

Dha88 is exclusively for adults — no one under the age of 18 is permitted to use this platform. We do not knowingly collect information from minors.

• Age verification is mandatory at the time of registration.
• If a user is found to be under 18, their account will be suspended immediately.
• Managing an account on behalf of a minor is strictly prohibited.

9 Policy change process

Dha88 may update this Privacy Policy from time to time. When changes are made, the date at the top of the page will be updated. For significant changes, you will be notified in advance by email or in-app notification.

• Minor update: only the date will be changed.
• Major update: at least 7 days' notice will be given in advance.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

10 Contact & complaints

For any privacy-related questions, requests, or concerns, please reach out to our dedicated team. We typically respond within 24 to 72 hours.